Connect
Tell us about your vehicle and the accident. Discuss when to bring it in.
Home / Insurance repairsOne less thing
INSURANCE REPAIR GUIDANCE
One less thing
to figure out alone.
Bring your questions and your claim details. Let’s talk through the vehicle, the damage, and the next step together.
Talk to the shopA real conversation. A clearer next step.
A CLEAR PLACE TO START
Have a claim?
Let’s have a conversation.
You don’t need every answer before you call.
Tell us what happened and whether you have started a claim. Have your insurer’s name, claim number, and any estimate available so the shop can understand where things stand.
Coverage, deductibles, rental benefits, and repair authorization depend on your policy and insurer. Confirm these details directly with your insurance company.
Castro Collision welcomes conversations with insurance representatives about customer repair needs. For assessment and scheduling inquiries, contact the shop directly.
KNOW WHAT COMES NEXT
From first call to a repair plan.
Assess
Give the shop an opportunity to inspect the damage and discuss the scope.
Coordinate
Review next steps, any needed claim approvals, and repair availability.
Move forward
Agree on the plan and stay in touch with the shop as the work progresses.
No insurer affiliation, preferred-provider status, or coverage guarantee is implied.
LET’S CLEAR THINGS UP
Insurance
questions.
Can I talk to you about an insurance repair?
Yes. Call with your insurer’s name and claim number, if available. We can discuss the vehicle and next steps. Your insurer determines coverage and claim approvals; confirm your deductible and any rental benefits directly with them.
Do you work with my insurance company?
Call the shop with your insurer and claim details to confirm how your repair can be handled. We do not list or imply formal insurer partnerships.
Will insurance pay for everything?
Your insurer determines coverage, your deductible, and any limits or exclusions. Ask your claims representative what your policy covers before authorizing work.
Can I arrange a rental or tow through the shop?
Call to discuss your transportation needs and available arrangements. Rental coverage and reimbursement depend on your policy; a rental vehicle or towing service is not guaranteed by this website.